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Privacy Policy
 

Information Collection
iPodzens.com is the sole owner of the information collected from www.iPodzens.com

Customer Orders
we request information from the user on our order form. A user must provide contact information such as name, email, and shipping address and financial information such as credit card number and expiration date. This information is used for billing purposes and to fill customers orders. If we have trouble processing an order, the information is used to contact the user.

For processing of payments, iPodzens.com uses the services of MasterCard and Visa. Each of these parties maintains their own guidelines for collecting and managing customer profile information. To view your credit card merchants privacy policies and statements, refer to the contact information on the reverse side of your card.

Profile
we store information that we collect via browser cookies, log files, and/or third parties to create a profile of our users. A profile is stored information that we maintain for individual users that details their viewing preferences. Collected information is tied to the user personally identifiable information to provide offers and to improve the content of the web site for the user. This profile is used to tailor users visits to our web site and to direct marketing promotions to them. We do not share user profiles with third parties.

Browser Cookies
A browser cookie is a piece of data stored on the users computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the users hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file instructions.

Log Files
Like most standard web site servers, we maintain log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user movement in the aggregate, and gather broad, aggregate demographic information.

Customer Service
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account. We reply via email or phone, in accordance with our clients wishes.

Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or a legal process served on our web site.

Third-Party Advertisers
We do not share any data with third-party advertisers.

Security
iPodzens.com takes every precaution to protect our users information. When users submit sensitive information via the web site, their information is protected both on- and off- line.

When our order form asks users to enter sensitive information such as credit card number, that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the icon on the bottom right of Web browsers such as Safari, Mozilla Firefox and Microsoft Internet Explorer becomes locked, as opposed to un-locked or open, when users are just surfing. You can also check the address bar for an https rather than an http when on a page asking for sensitive information.

While we use SSL encryption to protect sensitive information on-line, we also do everything in our power to protect user-information off-line. All of our users information, not just the sensitive information mentioned above, is restricted within our offices. Only employees who need the information to perform a specific job, for example, our customer service representatives, are granted access to personally identifiable information.

Fraud
We take fraud seriously. It is a crime to purchase products with a false name or with the use of an invalid credit card - one that is created for the sole purpose of purchasing items illegally or using a credit card or its information, via theft or unauthorized use. It is also illegal to misuse the charge back process to take advantage of merchants. If you are a perpetrator of fraud, be aware that we will actively pursue and prosecute fraud offenders to the fullest extent of the law.

Although most fraud offenders use free e-mail services and false names, many are not aware that their web browser transmits a unique Internet address to us which can be used by law enforcement officials to identify and locate them. We will work with cardholders, credit card companies, and enforcement authorities to pursue fraud offenders.

Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

 
 
 

Thank you for choosing iPodzens.com to repair your product. Attached are your UPS Shipping Label and an iPodzens.com Order Tracking Form for you to print out. Please place the iPodzens.com Order Tracking Form inside a box no smaller than 6” x 6” x 2” and no larger than 6” x 6” x 6” (UPS Store Standard Size) along with your device to be repaired. If you are providing your own packaging, make sure that your device is properly packaged inside the box and the UPS Shipping Label is properly affixed to the outside of the box iPodzens.com is not responsible for freight damage, so please package accordingly.

If you do not have your own packaging, we encourage you to use the packaging supplied by your local UPS store. Take your UPS Shipping Label, iPodzens.com Order Tracking Form and your iPod/iPhone to your local UPS store where they will package your device and attach your waybill to the package (although you will not be charged for the inbound freight, a small charge may apply for the packaging). Again, please remember to put the Order Tracking Form inside the box.

Once we receive your package, we will supply you with our estimate of the repair within 24 hours via email. The labor for all iPods will always be only $19.95 and $29.95 for all iPhones plus the cost of the part we will need to install.

Once again, thank you for choosing iPodzens.com.

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