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1.After you fill out our Repair Diagnostic Form, you will be instructed
to print out a UPS Shipping Label and an iPodzens.com Order Tracking Form. Please
put the Order Tracking Form inside the package with your iPod or iPhone.
2.If you choose to use your
own packaging, please make sure that the box is no larger than 6”x6”x6” with adequate
packing around your iPod or iPhone to prevent freight damage. Attach your printed
UPS Shipping Label to the outside of your package and drop it off at any of the
40,000 UPS drop-off locations nationwide.
3.If you do not have your
own packaging, we encourage you to use the packaging supplied by your local UPS
store. Take your UPS waybill, Order Tracking Form and your iPod/iPhone to your local
UPS store where they will package your device and attach your waybill to the package.
Please remember to put the Order Tracking Form inside the box. They will scan the
order and ship it on its way to us!
4.Once we receive your package,
we will supply you with our estimate of the repair within 24 hours via email. The
labor will always be only $19.95 for all iPods and $29.95 for all iPhones plus the cost of the part we will need to install.
5.Once you receive the email,
you will have 14 days to accept or decline the repair. If you accept the repair,
we will perform the repair quoted.
6.In some cases, the repair
may be more or less than the original repair quote because we may not know the EXACT
part needed until your iPod or iPhone is opened. If the repair is less, we will
bill your card for the lesser value part used.
7.If the repair is more,
we will notify you again and give you the chance to accept or decline the repair.
8.If you decline, we will
offer you a salvage buyout price which you may use towards the purchase of any of
our certified refurbished or new products. If you choose not to apply this purchase
price to any of our products, we will issue the money to you immediately via PayPal.
9.If you have any questions
at all about this process, please feel free to call our helpful staff at 888-936-7278
Thank You For Choosing iPodZens.com!!
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